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DollC

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Post 27 Jan 2016, 17:53

Re: Cannot register member card

I have the same problem since yesterday evening with the card of my son.
I tried windows/linux/chrome/IE/firefox... In every browser/system the register button have no effect!

I registered my card yesterday in the morning successfully.
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Toyflish

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Post 28 Jan 2016, 00:52

Re: Cannot register member card

I already posted where i would think the error occurs at the development forum: http://www.mylasertagforums.com/viewtopic.php?f=9&t=317

...perhaps that can be a help for the devs :)
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Toyflish

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Post 30 Jan 2016, 10:03

Re: Cannot register member card

Still no fix and the 7 days i have to register my card are running out. :(
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Azrael

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Post 30 Jan 2016, 18:24

Re: Cannot register member card

Hi guys,

I have forwarded this to the relevant Technical staff, and as I understand it, they're working on it as hard as possible :)


Thanks for your patience.
I aim to misbehave.

"Hey... Isn't P&C in Melbourne?" - Pal, 2012 (On Subtlety)
"And I will pay $50 to get out of Jail again, because this game is a ****" - Vector, 2013 (On Monopoly)
"I do mistrust dinosaurs..." - Rep, 2014 (On Forum Policy)
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Toyflish

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Post 31 Jan 2016, 00:02

Re: Cannot register member card

While they are working as hard as they can, i build a workaround. :)

I uploaded my Screenshots only to Dropbox, so they can't be displayd directly in the thread - you have to click the link.
Sorry :)

Step 1: Install Firebug for your Browser (i use Chrome): https://getfirebug.com/
Step 2: Open "myzonelaser.com"
Step 3: Press F12 to open Firebug
https://www.dropbox.com/s/zw2te2l0eg1thd4/step_3.png?dl=0
Step 4: Press the little red arrow at the lower right
https://www.dropbox.com/s/w1zlrss97fs3e9t/step_4.png?dl=0
Step 5: Insert the follow Code in the Text Field that just opened and press "Run"
https://www.dropbox.com/s/5zdkr2ahlrb2awt/step_5.png?dl=0
  Code:
   var script = document.createElement('script');
   script.setAttribute('src', 'http://d2til9wuc14efc.cloudfront.net/assets/javascript/jquery.validate.min.js');
   script.setAttribute('type', 'text/javascript');
   document.getElementsByTagName('head')[0].appendChild(script);

Step 6: Minimize Firebug
https://www.dropbox.com/s/gegavabdsxl2qi9/step_6.png?dl=0
Step 7: Register as usual

I just registred my card successfully with this method and was able to merge my new card to an old account.
If you like, give me a feedback if it works.

@Azrael

If you want to, you could tell the technical staff that the problem could be hotfixed through including the jquery.validate script in the head of the page instead of fetching it through an ajax request. It does not solve the problem with the request, but people could register while they work at the problem.
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FinZeroX

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Post 13 Feb 2016, 04:57

Re: Cannot register member card

The problem still persists and is starting to make minor difficulties with the members. It would be great to fix the systems so we can create new membership cards. Even the JS Toyfish posted has stopped working: the register button simply has no feedback.

@rakesh
@SheX
@Azrael
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Azrael

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Post 15 Feb 2016, 01:12

Re: Cannot register member card

Hi @finzerox,

As I understand it, there's been a recent/in progress overhaul of the membership system.

If it doesn't right itself in a few days, I'd advise contacting your Site Operator for further assistance. If they're unable to fix it via the administration panel, get them to contact their Distributor, or P&C Support directly :)

Thanks
I aim to misbehave.

"Hey... Isn't P&C in Melbourne?" - Pal, 2012 (On Subtlety)
"And I will pay $50 to get out of Jail again, because this game is a ****" - Vector, 2013 (On Monopoly)
"I do mistrust dinosaurs..." - Rep, 2014 (On Forum Policy)
<<

FinZeroX

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Post 15 Feb 2016, 01:34

Re: Cannot register member card

Azrael wrote:Hi @finzerox,

As I understand it, there's been a recent/in progress overhaul of the membership system.

If it doesn't right itself in a few days, I'd advise contacting your Site Operator for further assistance. If they're unable to fix it via the administration panel, get them to contact their Distributor, or P&C Support directly :)

Thanks

@Azrael
The system has already been down for a month now. Admin or site OP panel can't fix it. Distributor, who happens to visit the site almost daily, has no understanding in this matter, mostly operators are forced to battle with the problem. What comes to P&C Micros, @Rakesh wont answer to skype
Thank you.
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Kmoi

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Post 19 Feb 2016, 20:04

Hello i have a problem with myzonelaser account :(

My problem is when i want to choose my allias my allias is deleted automatically .
If someone have the solution thank you to tell me .
Cordially
:)
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Sturmraug

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Post 26 Feb 2016, 02:24

Re: Hello i have a problem with myzonelaser account :(

Hi,

Does your alias show up blank after you save it? If so then I believe it doesn't work. I tried adding 'Æ' to mine and the system didn't recognize it.

AFAIK an alias can consist of letters ranging from A-Z and numbers from 0-9.
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Hans_Yolo

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Post 26 Feb 2016, 18:11

Re: Cannot register member card

Folks,

it seems to be working now (at least the registration).
I was able to register my over a month old card yesterday.

The "Register" button still showed no real feedback and as the performance of this page is more than bad, it took some seconds (or minutes?) to react.
So try again, and have a little patience after hitting the "register" button :)

Hope that works for you too.

Regards
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Hans_Yolo

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Post 26 Feb 2016, 18:16

Cannot edit profile picture or avatar

Folks, after exactly 1 month that it took to be able to register my card, I was now able to do so.

But now I cannot edit my "profile pic" in the "My ZLT" -> "Profile" section (the one for ZEON, Scoreboard and Phasor).
Both the avatar (after I changed it the first time) and every pic I upload just shows the standard corrupt image file of webpages

http://abload.de/img/my_profile_mzly2r8e.png

Is there some way to fix this?
I tried several format (gif, png, jpg) as well as different sizes of the pic (from original size 730*840 down to 103*118) and nothing works.

Thanks for a helpful advice.

Regards
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FinZeroX

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Post 26 Feb 2016, 18:21

Re: Cannot register member card

Indeed it did work, I had the chance to cut off the queue for membership registerations.
One thing that is not working seems to be profile photos. Uploading a new photo gives no feedback and it only displays the broken image logo or an old image.
@Azrael@SheX
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Hans_Yolo

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Post 26 Feb 2016, 18:27

Re: Cannot register member card

FinZeroX wrote:One thing that is not working seems to be profile photos. Uploading a new photo gives no feedback and it only displays the broken image logo or an old image.


Yeah exactly, I just opened another thread for that a few minutes ago.
viewtopic.php?f=38&t=328

Unfortunately this is not the only thing not working on this page. e.g. when going to "About" -> "What are the Games?" section you can choose the game system your local arena is offering (HeliosCE / HeliosPro / ...). But whatever you choose, the game modes that are displayed do not change. I cannot imagine that every game system offers every game mode (or this drop down menu would be totally useless) so there seems to be some error there too.

For a live system this one sure has many faults. Don't get me wrong I'm not one to complain about everything just because that's what I like to spend my days with.
But I just cannot get my head around why such errors need 4 weeks to be fixed? Especially after users already posted to solution after a few days.

Hope this gets better in the future guys. The system itself (phasor, game modes, statistics, etc) are brilliant.

Regards
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SheX

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Post 26 Feb 2016, 22:16

Re: Cannot register member card

Hi guys, sorry there has not been much feedback lately. Please understand we are working on it, mostly back end server stuff at the moment. Thanks for your investigations into the registration issue the info is much appreciated.

Also please don't take this post as one of those "corporate" bottled replys. We are well aware that there are problems with our website, but we have to fix the foundations before we build a bigger house on it if you catch my drift.

So again many apologies. We will get it to 100% soon, once we do, it will be awesome!

Regards
Steve

@Hans_Yolo
@FinZeroX
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Azrael

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Post 26 Feb 2016, 23:42

Re: Cannot edit profile picture or avatar

Hi Hans,

I know of no work-around, but please see this thread for a response

viewtopic.php?f=38&t=318


Thanks.
I aim to misbehave.

"Hey... Isn't P&C in Melbourne?" - Pal, 2012 (On Subtlety)
"And I will pay $50 to get out of Jail again, because this game is a ****" - Vector, 2013 (On Monopoly)
"I do mistrust dinosaurs..." - Rep, 2014 (On Forum Policy)
<<

redcap

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Post 03 Apr 2016, 10:12

Re: Cannot edit profile picture or avatar

I have the same issue. I uploaded a pic from myself but just saw this broken document sign. I found some other topics, and they told maybe it is to big. I had 6 kb jpg with 120x120. Nothing!

Also read somewhere, that maybe a admin have to approve the pic. I uploaded it on tuesday, but nothing.

How it is working or is there any direct contact to the page admins? Is it the same company like here in the board?

My Account "redcap"
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Azrael

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Post 03 Apr 2016, 15:54

Re: Cannot edit profile picture or avatar

redcap wrote:I have the same issue. I uploaded a pic from myself but just saw this broken document sign. I found some other topics, and they told maybe it is to big. I had 6 kb jpg with 120x120. Nothing!

Also read somewhere, that maybe a admin have to approve the pic. I uploaded it on tuesday, but nothing.

How it is working or is there any direct contact to the page admins? Is it the same company like here in the board?

My Account "redcap"


@Shex
@rakesh
I aim to misbehave.

"Hey... Isn't P&C in Melbourne?" - Pal, 2012 (On Subtlety)
"And I will pay $50 to get out of Jail again, because this game is a ****" - Vector, 2013 (On Monopoly)
"I do mistrust dinosaurs..." - Rep, 2014 (On Forum Policy)
<<

Dustwake

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Post 08 Apr 2016, 06:26

8 Letter cap

I want to set my avatar name as ''Whiskey Foxtrot'' but anything that has more then 8 letters is somehow not allowed why is this?
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LingLing

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Post 08 Apr 2016, 12:47

Re: 8 Letter cap

The 8 character limit was removed in the latest patch (for helios pro).
The truncating was removed from the database but I don't know if the members kiosk / aliaser app have been updated yet.

Now we just need scrolling text in the scoreboard... @rakesh @shex ;)

Image
Image
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Derthiel

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Post 16 Apr 2016, 19:35

Re: Cannot edit profile picture or avatar

I have same problem. Cant edit profile picture. When upload picture. It shows that broken X. I have red the other thread that you are working on it. Just some feedback it is not still working even when you fixed it.

@Shex
@rakesh
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Riegel

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Post 21 Apr 2016, 22:25

Re: Confirmation Email for MyZoneLaser Not Being Sent?

Same Problem here with "arcor.de" mail, i already sent Rakesh a pm, but he didnt answer yet.
I really want to register the 2nd card for my wife. My "gmx.de" mail was ok.


@Rakesh
@Shex
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grall69

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Post 22 Apr 2016, 17:37

Re: Confirmation Email for MyZoneLaser Not Being Sent?

I don't receive my email confirmation to create my account !
I receive an error 500 internal server error every time that I try again ...

"POST http://myzonelaser.com/ajax/auth/regist ... erge_email 500 (Internal Server Error)"
send @ jquery-1.7.2.min.js:4
f.extend.ajax @ jquery-1.7.2.min.js:4
(anonymous function) @ VM355:3
f.event.dispatch @ jquery-1.7.2.min.js:3
h.handle.i @ jquery-1.7.2.min.js:3

Someone can fix this ??
It's cool to seel product that doesn't work :clap: :clap:

@rakesh
@shex
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LingLing

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Post 23 Apr 2016, 18:46

Re: Cannot edit profile picture or avatar

Yeah I'd love the ability to upload / approve avatars at some point.
Any progress gents?
@Shex
@rakesh
Image
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Dustwake

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Post 29 Apr 2016, 05:13

Profile picture meets requirement but doesnt change

Uploaded a profile picture measuring 50x50 and only 501.3 kb large. But all i get is a greyed out area with a little red X in the corner

@Rakesh
@Shex
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